Return Policy
Return window
You have 14 days from delivery to request a return on eligible items.
Eligible items
Unused items in their original packaging are eligible for return. Customers are responsible for return shipping unless the item arrived damaged or incorrect.
Non-returnable items
For hygiene reasons, used or opened consumables (food, treats, hay) are non-returnable.
Damaged or incorrect items
Reach out within 7 days of delivery with a photo of the issue at support@bunnymomclub.com and we'll arrange a replacement or refund at no extra cost to you.
Refund process
Once we receive your return, refunds are processed within 5–7 business days to your original payment method.
Customer support
Questions? Email support@bunnymomclub.com — we're happy to help.